"This urn was perfect for my dog. Our vet no longer carried a selection I liked and this one is the same as two others we have for deceased pets. I added the engraving option and asked for something that didn't look quite right to them. They made two layouts for me to choose from, the one I asked for and one that looked much better. I picked their suggestion. I ordered online on a Saturday morning, they called me on Monday by 11:00 AM to have me proof the layout, and the urn was delivered before my dog was returned to the vet. Excellent service and I'm very happy I was able to find a matching urn so all three of our pets are in matching urns. The engraving is lovely. Very nice. Thanks for helping me through the rough time!"