"I would have given this an excellent rating because it is a beautiful urn. What I did not like about it, however, is that the etching was not smooth. It was not sharp that it could injure you, but my fear was that every time I dusted it pieces of the cloth would get stuck in it. After a very lovely conversation with an absolutely wonderful customer service representative, I was able to pick another urn that is much more to my liking. My return shipping was free and the whole experience turned out to be very positive. Given the circumstances surrounding the need to purchase an urn, it was very heart warming to deal with such kind folks."