"My husband Richard placed an order with you on Monday June 29th for his father Kenneth. Richard was concerned that we might not have the urn in time for the service so he requested 2-day air. I just want to give you a big THANK YOU for expediting this order as fast as you did on Tuesday the 30th of June. We received the urn on Thursday the 2nd of July. I can not express our gratitude to you for your graciousness and excellent service, be it by the internet or the telephone. Thank you again for helping us get through a difficult situation."