"It is always with great sadness when I have to contact Memorial Urns and always something very hard to do when ordering an urn for when I lose one of my darling dogs. Customer service is excellent and Cindy shows compassion and care when you speak to her about what you would like. I could do my own poem which they engraved on the top and so nice that can put a photo at the front. The urn is beautiful and of exceptional quality and my order was processed so quickly. Thank you Cindy."