"They were extremely helpful! They caught mistakes I had made when writing the information for the engraving. Sent the urn promptly. It is a lovely urn. My husband had a black cat that loved him dearly, slept at his head each night, and passed away a month before he did. I used the cat urn for his remains - it is so comforting to see that lovely cat face taking care of his ashes. His children had ask for ashes so the smaller urn was just the right size."