"I was very disappointed that my first choice of urn was not available. This was the one I then settled on/for. It turned out to look just fine, with the exception of the engraving. It just didn't look engraved, and was actually very hard see and read. I am not sure why this was, but hope some solution can be found. That said, the urn was of good quality, and the personal service to me over the telephone was excellent."